Field Application Scientist

Обязанности

We are looking for a candidate with NGS / genomics experience to provide in-field post-sales support for our client. This position involves providing customers with technical training and support on instrument operation, sample preparation, and data analysis. The FAS will be the primary technical field contact for customers in Russia. This position will provide applications support (consultation, troubleshooting, customer training) to customers in assigned territory and collaborate across sales / marketing teams to develop, implement and manage business strategy.

What will you do?
Coordinate and conduct customer training for products and applications.

Develop and maintain positive relationships with customers

Support sales efforts through technical presentations, customer management or organizing seminar.

Serve as Product Support core team member for all products. Provide feedback and direct involvement in the creation and maintenance of product documentation such as, product inserts and instructions for use, from the perspective of ensuring a positive customer experience.

Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Требования

How will you get there?

Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject.

With NGS academic background and / or work (FAS) experience preferred!

Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling is required.

Prior field experience supporting customers in a highly technical field preferred.

Outstanding problem solving and interpersonal skills.

Demonstrated English written and verbal communication and training / presentation skills.

Please contact Bert Trentelman on:
Email: bert@src-search.com
Whatsapp +31646081843

Условия

Above market rate salary / bonus.

Please contact Bert Trentelman on:
Email: bert@src-search.com
Whatsapp +31646081843

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